Shipping and Shop Policy
Customer Satisfaction
We stand firmly behind the products you purchase from us and we will work with you to make every purchase a pleasant experience. If at any time you find a product to be unsatisfactory please contact us for assistance.
Shipping Policy
We ship our orders via FedEx, UPS, Purolator, or major freight carriers for large orders. Orders are typically shipped out from our facilities within 1 to 2 business days after an order has been received. Order status updates and shipment tracking info will be provided via email. Orders will only ship within Canada. Customers in remote addresses may have to pay extra on shipping. Allow an extra 2 to 5 days for delivery. We do not offer deliveries to PO Boxes.
Undeliverable Shipments & Change of Order
Customer must provide valid shipping address and telephone number upon order checkout. Our shipping carrier will make several attempts to deliver your order. Typically, a shipment will be returned to us after 3rd delivery attempt. In the event your package is returned to us, you will incur a return shipping fee by the shipping carrier.
After an order has been picked up by a shipping carrier any changes to the order, such as change of of item(s) or shipping address will incur a processing fee by the shipping carrier.
We reserve the right to deduct this return shipping fee and processing fee from any leftover balance from your order.
Back Order Policy
If an item is out of stock and will be in stock for within 30 days, you have the option of placing it on back order. Please contact us through email or live chat to place a special order (applicable special order fee may apply). If an item is on back order, your items will ship out together once all items are in stock. We do not do partial shipments.
Pricing and Price Reductions/Corrections
We reserve the right to change prices and make any price corrections for products at any time. Please understand that any price reduction and promotion will not be applied to orders placed prior to price reduction or outside of promotional period.
Sales Tax
The following tax rates apply based on the province or territory to where the goods are shipped. For digital purchases, it will be the province or territory of the billing or business address, and/or the country of residence to which a device is set:
- Alberta, Yukon, Northwest Territories, Nunavut: 5% Goods and Service Tax (“GST”)
- Ontario: 13% Harmonized Sales Tax (“HST”)
- New Brunswick, Nova Scotia, Newfoundland and Labrador, Prince Edward Island: 15% HST
- British Columbia: 7% Provincial Sales Tax (“PST”) and 5% GST
- Saskatchewan: 6% PST and 5% GST
- Manitoba: 7% Retail Sales Tax (“RST”) and 5% GST
- Quebec: 5% GST